July 27, 2026

The Sound of Gold with guest Bob Tiede

The Sound of Gold with guest Bob Tiede
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Season 2

Asking the right questions. Being a musician, making connections and getting gigs.Is not easy for anyone. Musicians are leaders that make great impsct eith their music. But why is it so hard to get gigs? Are we asking the right questions? Tune in to learn how asking the right questions can be transformative.

The Sound of Gold is broadcast live Mondays at 4PM ET / 1PM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). The Sound of Gold TV Show is viewed on Talk 4 TV (www.talk4tv.com).

The Sound of Gold Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

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This program is designed to provide general information with regards

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to the subject matters covered. This information is given with

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the understanding that neither the hosts, guests, sponsors, or station

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are engaged in rendering any specific and personal medical, financial,

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legal counseling, professional service, or any advice. You should seek

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the services of competent professionals before applying or trying any

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suggested ideas.

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Hi, welcome to the Sound of Gold. Is so nice

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to be here for you today, and it is Monday

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here present late, and if you're tuning in live, thank you.

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If you're watching the recording, thank you. And before we

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get started today, it's the end of the day here

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on a Monday, and I always like to play a

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little bit of piano just to bring you in and

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wish you some peace and love in this beautiful day

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that we've had. And I really hope you have had

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a great day and continue to have a great evening

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or wherever you are. I have a wonderful guest on

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with me today. I truly miss playing more for you,

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and I'm not here to play for you so much

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today because i have a great, great guest with me

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and I'm here in my home studio and I have

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my cats playing in the background blinds, So if you

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see a distraction, that's what it is. You know, well,

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you don't know, But I have so many influences in

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my life and so many great people that I look

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up to. You know, I truly believe we don't move

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forward unless we're supported and what we do and what

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we love. And I'm going to go into the story

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once my guest comes on about how I met this guest,

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But I have to say my show is focused on music, music, musicians,

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music venues, music schools, music teachers, and music composers and

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anything to do with music. But really what it comes

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down to is not only do we just play music

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we learn music. What do we do in between that, Like,

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how do we make connections? How do we meet people?

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How do we step up?

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How do we.

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How are we leaders in our own careers of being musicians?

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How do we show up? And I truly believe it

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comes down to the questions we ask right, the questions

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we ask to move ourselves forward, the questions we ask

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to make connections, the questions we ask to get to

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perform right. It just doesn't come to us. We have

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to show up we have to ask the right questions

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and respectfully know how to do those things right. We

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weren't just born like, hey, I want to do this.

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Where do I go?

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So anyway, my special special guest today is mister Bob

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Ted And I know Bob you are sitting backstage. Please

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come out and join me here.

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I am thank you, Lisia, what a joy to be

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with you.

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Thank you so much. And before I get into asking

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you questions, I want to share with my audiences out

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there who are watching and who are listening. Bob, you

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and I met probably three four years ago, and we

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met on I think LinkedIn, and if I remember correctly,

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you sent me a message and you said, I have

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these books I want to send you. Now. We all,

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we all are more than little concerned with spam and scams.

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And you just had this like I want your address

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because I'm going to mail this to you. And usually

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my flag, the red flag goes up, and I'm like, oh,

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this person, I don't know who this person is. I'm

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not getting out my address. I don't you know. And

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I went with my gut feel and I said, okay,

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I gave you my address, and within a few days

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I received four to six books and CDs from you,

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and I read all of them. I listened to all

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of them, and then just recently you sent me more

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books here and Bob, you are such an inspiration and

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I'm so grateful that we connected and I listened to

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my gut feeling because no matter what we do in

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the world, I mean, you have such a way of Hey,

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you know, asking the right questions makes a difference in

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your everyday life with whether it's a personal relationship or

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a career or work relationship. I want to I have

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questions I personally want to ask you, and then I

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have a list of questions that I have set aside

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and I want to ask you. You've shared that you

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start every presentation with a confession.

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What is that confession but a Lisa.

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You know, when I hear an introduction, when an audience,

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here's an introduction of Bob has a blog Leading with questions.

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Bob written all these books that relate to leading with questions.

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You could think, I bet asking questions just comes naturally

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to Bob, and I always start with the confession. My

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confession is that for most of my career I was

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a benevolent dictator. My only paradigm of leadership was I

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thought the job of a leader was to figure out

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what needs to be done, and then I did say,

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benevolent leader, you did benevolent dictators a Lisa, if you've

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been on my team, I don't think I ever would said, hey, Lisa,

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go do this. It'd been more like, hey, Lisa, here's

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what we're working on. It'd really be great if you

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could please do this. And when you did it, I

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would sayd Lisa, thank you to staff, meaning Lisa, you

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have stand up. I want you all to hear what

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Lisa did. And I don't want to suggest we got

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nothing done, but I am confessing I thought the job

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of a leader to figure out what needs to be

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done and then to tell your staff what to do.

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And for me that change Lisa. I just happened to

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have it right here in two thousand and six when

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I found this book. This literally is the book, not

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just the same book. It is the book that I

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found in a Border's bookstore in Orlando two thousand and six.

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I love leadership books that you might concede. I had

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no idea when I bought this book though, that it

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would change my leadership forever. It was filled with stories

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and the leaders from around the globe, not just the US,

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and the questions they were using to lead and how

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they were so much more effective, and I was an

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instant convert. My only question is I read this was

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why hasn't anyone ever shared this way of leading with

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me before? And so that's my confession and I also

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share Lisa. I'm a farm boy from South Dakota. Now

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I love farm boys, but I always say if leading

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with questions was complicated, I wouldn't be able to do it.

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Leading with questions is simple. So many of the best

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questions are so simple. My favorite question, Lisa is asking people, Hey,

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what do you think about whatever the topic is?

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Sure? Sure, I love that.

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I love that. Now again I have I'm not looking

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at text messages, I'm looking at questions I have for you. Specifically,

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you say that a leader who leads with questions will

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often be ten times more effective than a leader who

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leads by telling. How is that possible?

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Well, Lisa, I want you to imagine. I'm going to

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have you imagine two different photos. Okay, first photo, We're

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going to say, this is your team. They're all in

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a big canw they all have oars. You're the leader

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of that team, and you want to get that team

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that canoe across the lake as quick as possible. So

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how many of them do you want to have role

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with you?

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All of them?

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All of them not intestantly question, but in the next photo, imagine, Yeah,

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your team is no longer in the canoe. They're now

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around your conference table. Okay, and there's an opportunity on

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the table. You say, hey, gang, here's this opportunity we have.

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Now listen to this carefully, Lisa. If you're a leader

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like I used to be, the benevolent dictator, and you

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think it's your job to figure out how to take

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advantage of the opportunity, and then you're going to tell

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the team what to do. How many mental ores are

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in the water trying to figure out what to do?

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Yeah, none of them or one of them meet you?

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Yeah? Only you. But if you're a leader who leads

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with questions, so you say, hey, gang, here's this opportunity,

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and then looking around that table, you say, hey, what

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do you all think we might do here to take

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advantage of the opportunity? Now, how many mental ores might

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be in the water?

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All of them?

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Yeah, Lisa, what are the odds. Let's say you've got

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ten staff, what are the odds that one of them

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might have an idea better than anything you're thinking of

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on how to take advantage of this opportunity.

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Absolutely, there's always somebody else with another idea that it's

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help I mean respectfully, and I mean I only know

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as much as I know, So it's wonderful to hear

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somebody else's input.

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Yeah, it's not a guarantee, but hearing ten other ideas,

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the probability increases that one of them might have an

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idea better than what you were thinking. And Lisa, we'll

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just say, sitting on the other side of the table,

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one of your staff members, her name is Sarah, and

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Sarah shares an idea, and you think to yourself, Wow,

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that's good. That's better anything I was thinking. And so

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you urbalize Sarah love your idea. In fact, Sarah, would

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you lead our team in executing on that? How hard

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will Sarah work?

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I still work very hard because it was her birthing

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of the idea.

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Yeah. Yeah. One of my friends says, when you tell

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your staff what to do, they might write it down,

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they might even attempt to do it, but they don't

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own it when you ask them, hey, what do you

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think we ought to do here? As they share and

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some of this, Lisa, is also emotional intelligence. You may

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be sitting there thinking, I think my idea is just

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as good as Sarah's. But with emotional intelligence, you know,

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if I tell her she has to do it my way,

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yeah she will. She's a good person, but it won't

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have her heart. In the same way is if I say, Sarah,

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love your idea, would you be willing to lead our

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team on that? And then, Lisa. Another probable scenario, though,

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is the whole team begins to build on Sarah's idea.

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You say, well, love that idea, and Joe says, and

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we could also add this, and Mary says, oh, and

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that I love that we could do this. It would

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add even more horsepower. And by the time you're done,

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the whole team has what I call their fingerprints on

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the plan. They no longer are implementing Leasa's plan. They're

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implementing their planky. Well at any rate. The question you

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ask to begin with is how is it that a

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leader who leads with questions can be up to ten

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times more effective? Well, one is they're hearing more ideas.

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Two is with emotional intelligence. They know if I can

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get them involved in shaping the plan, they'll own it

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and they will work on it in a way that's

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way different because they feel like it's our idea, my

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idea that I'm executing.

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I love that.

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And in the music industry, you know, I, well a

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lot of us know either we're solo musicians or we

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work with a band, and that band is our family.

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And so with this idea, implementing this within our band

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amongst our band members, it grow, we grow together, and

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it's a you know, we're working together, but we're not

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working just like following directions from somebody else like you're saying, or.

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Like the leader, Lisa, I'll ask you a question here, Yes,

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how have you felt whenever you've had a leader, someone

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your report to or or colleague you greatly respect. How

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have you felt whenever they've said, hey, Lisa, what do

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you think we might do here? How did that make

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you feel.

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Important and respected and appreciated and looked up to you

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like I'm valued?

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It makes me feel like I.

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Value without that leader saying hey, Lisa, I respect you,

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I value you. Just by asking and listening, they in

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a more powerful way than if they just said I value.

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You communicated value. There's a quote from Henry David Thureau

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that I love. He once wrote or said, Uh, the

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greatest compliment ever paid to me was when one asked

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me what I thought and then attended to my answer.

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I love that.

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I just love the way he put those words together.

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That's beautifully said, beautifully written. Absolutely, you share that you

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can teach anyone to lead with questions in thirty seconds?

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How is that possible?

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Oh, Lisa, so glad you know. Working with an audience,

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I'll say that question every game goes up, and I say,

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the reason I'm asking is often sense for my audience

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that they'd like to learn leading with questions, But many

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imagine they'll have to go get a master's degree in questionology.

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You know, it'd be a nice idea, but probably never

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be able to get it done. So when I say,

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who would like to learn to lead with questions in

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thirty seconds, it's like, yeah, sign me up for that course. Well,

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well today, Lisa, you're my audience.

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Yeah.

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And then I always invite somebody in my audience to

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come up or put in a zoom call. I asked

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if calling one of them. So today I'm calling on Lisa.

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And I always say, Lisa, the reason I chose you,

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or I say to the audience, the reason I chose

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Lisa is I think she has a photographic memory. She's

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only going to have to hear my four favorite questions once.

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She'll instantly have a memorized And So, Lisa, I have

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a second hand here on my watch, on my phone,

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and the clock is going to start. When I say

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my first favorite question, I'm then going to share all four.

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I'm then going to say, do you have a memorized

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You will because you have a photographic memory. I'm going

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to say, share with us, and upon you sharing all four,

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the clock ends. So Lisa, are you ready?

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Yes, I'm ready.

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Here we go. My first favorite question is what do

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you think? Second? What else? Third? What else? Fourth? What else? Lisa?

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Do you have a memorized?

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Yes?

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Share with us?

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What do you think? What else? What else? What else?

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Oh my goodness, gang, we've just had a new world

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record twelve seconds now, Lisa, if I could see all

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the audience, I know some of them are looking just

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a little skeptical, like Bob, you can't ask somebody, what

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do you think what else? What else? What else? And

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I said, well, of course, not in that rapid fashion.

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It's a conversation.

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Yes.

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And the first thing, Lisa is you would add a

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topic to your what do you think? Hey, what do

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you think we ought to do about? What do you

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think we could do to take advantage of this opportunity?

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What do you think we could do to you know,

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increase attendance at our next event? There'd be some topic. Sure,

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And Lisa, before I understood the research, certainly, there were

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times I asked questions, but I thought you asked a question,

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you get an answer, cycle is complete, you move on.

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What I didn't understand is that when we're asked a

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question requires us sharing an opinion, not just a fact

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an opinion, we instinctively roll out a safe answer. We're

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testing the waters. And again, we do this instinctively to

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protect ourselves. And so Lisa, if I asked you, hey,

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what do you think about something? You give me that

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first answer. And I said, well, Lisa, that's stupid. Everyone

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knows that. But you're sorry you answered. I'm going to

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get nothing more. And in fact, next time I ask,

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I'll get nothing. But when I say wow, Lisa, that's good.

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What else? Well, you relaxed. Bob's appreciating my answer. Now

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you're more comfortable, more relaxed to tell me more, and

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you will, and even then I've learned, don't move on.

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I'll say, wow, that's really good, Lisa. I've grabbed a pin,

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I've got some paper. I've got to take notes. This

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is pure goal. Please continue, what else? And you actually

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get to that person's what I called their gold nugget

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with your third and fourth question, and then I share.

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You know, it's a proverbial story, but the story shared

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about the old gold miner who mined for gold all

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his life, looking for the gold vein, and he never

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found it. He finally quits, and someone came along later

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and discovered the old miner was within six inches of

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the gold vein when he quit. Wow. Well, if you

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only ask somebody what do you think, can get their

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first answer and move on. You're a bit like that

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old gold miner. You got clothes, but you didn't get

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to their gold nugget. You got to dig a little

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deeper with what else? And hey, say more about that.

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That's really good. I'm taking notes. Please continue. That's how

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you get to their gold nugget. And then, Lisa, if

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you remember, the first question was who would like to

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learn to lead with questions in thirty seconds?

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Yes?

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And so for a leader who in a sense has

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a confession like I started with, who would honestly say,

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you know what, Yeah, I don't lead with questions. I

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lead by telling well with their their next meeting with

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staff member one on one, or with their team around

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their conference table, whatever the topic is. By just using

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these four questions, whatever the topic is, Hey, gang, what

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do you think we might do here? Wow? That's good?

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What else? Hey, I'm taking notes? Please continue? What else?

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That leader can move from being a leader who only

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leads by telling to a leader who leads with questions,

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just with these four questions. And that's why I say,

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to begin with, I love leading with questions because so

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many of the best questions are so simple.

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And they are they are, And I have a few

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more questions, and then I have some of my own

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personal questions as well. Yeah, you share that anyone can

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become a better listener in eight seconds? How is that possible?

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Oh my goodness, yeah, this is even better than thirty

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seconds to learn to lead with questions, Lisa, I forget

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what state you're in. What Statementlorida, Florida. Yes, I think

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even the Floridian would get this. But I live in Texas,

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and a Texan for sure knows the answer to this.

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What sport has an eight second clock?

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I'm not a big sports person, so I don't I

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can't announcewer that.

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Okay, bull riding. Okay, a bull rider to have a

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qualified ride, head stay on the bowl for eight seconds.

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Now.

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You don't have to be a sports fan or a

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fan of bull riding. If you've ever flipped channels, came

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across bull riding and watched just a little bit, you

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quickly observe it looks like eighty percent of the bull

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riders are knocked off the ball in less than eight seconds. Okay,

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how long is eight seconds to a bull rider? An eternity? Yeah,

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and you could think, Okay, well, Bob, yeah that's bull riding.

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I thought you said, how could you become a better

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listener in eight second? Well, I'm glad you asked the

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average person. Here's what the research I found. That research

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I did, But research I discovered is that the average person,

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when they ask a question, only waits two or three

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seconds for an answer. If we ask a question the

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other person doesn't answer in two or three seconds, that

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silence begins the same like an eternity, and that silence

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so bothers us yes, that we get knocked off the ball,

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or in this case, we again without thinking, just instinctively,

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we've got to fill that silence. So we'll either answer

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the question ourselves or just move on in the conversation

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with no self awareness of what we've just done. And so,

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how to become a better listener in eight seconds is

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ask your question, keep comfortable, eyesaid, not intense, but comfortable,

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and count to yourself one thousand and one, one thousand

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and two, one thousand and three, Lisa, there are times

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I've gotten to one thousand and thirty. But the longer

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the silence, the better the answer. Now, of course, it

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depends on the question. If I was in your office,

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say which way to the restroom? You're going to answer

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that instantly. But if I said, Lise, I've got a

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question for you, what would you say, has been one

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of your greatest failures that actually led to one of

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your greatest successes. Well, if you've never been asked that

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question before, how helpful will it be if I start

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talking again in three seconds. Yeah.

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Now, I'm very helpful now.

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But if I give you the gift of silence and

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wait patiently, I could well be the beneficiary of an

385
00:22:36.880 --> 00:22:41.200
incredible story, an incredible piece of wisdom. But I've got

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to keep silent now, Lisa, let me add one more thing.

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Some of your listeners, maybe even you, later today, are

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going to hate me for the eight second rule. Here's why.

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In the past, you were an oblivion. You asked a question,

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00:22:57.039 --> 00:22:59.920
they didn't answer in two or three seconds, you started talking,

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00:23:00.039 --> 00:23:02.960
but you were totally unaware. But later today you're going

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to ask somebody a question and at about three seconds

393
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you're going to start talking, and then you're going to

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remember all the eight second rule. Darn that. TD. Well,

395
00:23:12.960 --> 00:23:16.640
here's another confession, Lisa. It still sometimes happens to me.

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And what I do when I become aware that I

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just violated the eight second rule, I'll say, time out.

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My bad. I asked you a question, I didn't even

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give you time to think, and I started talking again.

400
00:23:29.440 --> 00:23:34.079
Please forgive me my question again is and this time

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I'll be silent. You take all the time you need.

402
00:23:37.319 --> 00:23:40.079
I've never had anyone Lisa say no won't forgive you.

403
00:23:40.920 --> 00:23:45.039
People are always so gracious, and I say, it still

404
00:23:45.079 --> 00:23:47.599
happens to me. That's what I do when I realize

405
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I just violated the eight second rule.

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00:23:50.799 --> 00:23:53.400
But I like that. I think that, yeah, it makes sense.

407
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I will probably have to email you later and say, hey,

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00:23:57.240 --> 00:23:59.640
I did it in one thousand and one, thousand and

409
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one two. I love that it's easy to remember. A

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00:24:04.960 --> 00:24:09.319
question was Cheryl, if I could say her last name, right, Batlder,

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former CEO of Popeyes, that you encourage leaders to ask

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00:24:13.559 --> 00:24:17.319
this staff about what is what are the three or

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00:24:17.319 --> 00:24:21.400
four events that you have most shaped their lives? Please

414
00:24:21.440 --> 00:24:22.440
tell us more about that.

415
00:24:23.000 --> 00:24:28.039
Yeah. Well, Cheryl Batchelder was the CEO of Popeye's Chicken,

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the fast food restaurant, and when Sarah, when Cheryl became

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the CEO, Popeyes, was in trouble. That's the reason they

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brought Cheryl in. Chars were trading at ten dollars a

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share under her leadership. Six or seven years later, shares

420
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were now trading at sixty dollars a share. And Cheryl

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wrote a book called Dare to Serve, And in that

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book she shared how she used the principles of servant

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leadership to turn Popeyes around. Well. In that book, one

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place she said, how well do you know your staff?

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Do you know the three or four events that most

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shaped who they are today? And as I begin to

427
00:25:09.000 --> 00:25:11.960
think about that, you know, if you work, it doesn't

428
00:25:12.000 --> 00:25:14.839
matter where you work. But here's a fast food restaurant.

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You work at the fast food restaurant, you're not even

430
00:25:17.160 --> 00:25:20.079
sure the manager knows your name because he keeps saying

431
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hey you, or but or this. And I'm saying, it's

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00:25:25.799 --> 00:25:29.240
probably easy to leave a place like that. But if

433
00:25:29.279 --> 00:25:31.359
you work at a place where you feel like, wow,

434
00:25:31.440 --> 00:25:35.720
the manager actually knows some of my story, it feels different.

435
00:25:36.160 --> 00:25:41.200
And now when I read that, every time I read

436
00:25:41.319 --> 00:25:45.799
or hear a great question, Lisa, this happened just instinctively.

437
00:25:46.240 --> 00:25:48.680
It's like I'm looking around, who can I ask? I

438
00:25:48.720 --> 00:25:51.720
want to ask somebody that same question. And I just

439
00:25:51.799 --> 00:25:54.640
had read that question in her book. And ten minutes later,

440
00:25:54.759 --> 00:25:57.880
I'm on a zoom call with one of my colleagues

441
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in Canada. I've known Nielsen's two thousand and seven. I

442
00:26:01.079 --> 00:26:04.160
have the privilege of being his coach, and I said, Neil,

443
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I've just read this great question, And he said, Bob,

444
00:26:07.000 --> 00:26:09.440
what's the question. I said, what would you say are

445
00:26:09.480 --> 00:26:11.599
the three to four events the most shaped who you

446
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are today? I said, Neil, I'd love to ask it,

447
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and he said, wow, great question, now, Lisai, I didn't

448
00:26:16.920 --> 00:26:19.319
think i'd learned anything new. I thought I knew Neil's

449
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whole story. I just thought, of all the things I

450
00:26:21.920 --> 00:26:24.920
know about Neil, it'll be interesting which ones he says

451
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they're the top three or four. Well, it turned out

452
00:26:27.559 --> 00:26:31.720
I was wrong, because Neil said, well, Bob, have I

453
00:26:31.799 --> 00:26:35.319
ever shared with you that my birth father died when

454
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I was nine months old? No, Neil, you've never told

455
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me this, he said, Well, Bob, ruefully, I have no

456
00:26:43.039 --> 00:26:45.799
memory of the man I was only nine months old,

457
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he said. My mother later remarried, and the man who

458
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really is my stepfather is the man who in my

459
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heart is my dad, and he's been a great dad.

460
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He's the only dad I've ever known. But he said,

461
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the story's been shared with me so many times my mom, grandparents, aunts,

462
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and uncle said, in the final weeks of my birth

463
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father's life, he knew he was dying. He was in

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a big bed at home, and Neil said, I was

465
00:27:10.759 --> 00:27:13.359
told that every day he asked to hold me, and

466
00:27:13.440 --> 00:27:15.759
every day as he held me, he would pray over

467
00:27:15.880 --> 00:27:18.839
me and ask that God, the Heavenly Father, would be

468
00:27:18.920 --> 00:27:21.839
a father to his son that he knew he was

469
00:27:21.880 --> 00:27:24.319
not going to love to raise. Well, Neil began to

470
00:27:24.359 --> 00:27:28.039
have tears. His tears caused me to have tears, and

471
00:27:28.079 --> 00:27:31.400
Neil said, Bob, I think the first event that marked

472
00:27:31.400 --> 00:27:33.720
my life with the prayers of my birth father. He said,

473
00:27:33.759 --> 00:27:36.559
I believe God honored those prayers, and as a result,

474
00:27:36.680 --> 00:27:40.559
I came to faith in Christ. Well, my question, Neil's

475
00:27:40.559 --> 00:27:44.920
answer three four minutes. It wasn't long, and a relationship

476
00:27:44.960 --> 00:27:48.920
that was a good good suddenly went much deeper. And

477
00:27:49.279 --> 00:27:52.400
this has become one of my favorite questions to ask people.

478
00:27:52.440 --> 00:27:52.559
Now.

479
00:27:52.599 --> 00:27:55.920
I must say that the first time I asked and

480
00:27:56.000 --> 00:27:59.680
Neil responded, that was the most emotional response I've ever

481
00:27:59.680 --> 00:28:04.119
recent se But every time I ask, the answers are fascinating.

482
00:28:04.599 --> 00:28:08.240
And Lisa, I call this a platinum question. Now, what's

483
00:28:08.279 --> 00:28:12.680
a platinum question? I define a platinum question as you know,

484
00:28:12.720 --> 00:28:16.720
a lot of times we ask questions for our own information. Yes,

485
00:28:17.039 --> 00:28:20.000
they know we don't, so we ask them. And there's

486
00:28:20.039 --> 00:28:24.119
nothing wrong that's that's a valid use of questions. But

487
00:28:24.279 --> 00:28:28.599
a platinum question actually allows the person being asked to

488
00:28:28.720 --> 00:28:33.000
learn something about themselves as they answer. And it's not

489
00:28:33.160 --> 00:28:36.559
a got you question, it's not a question that they

490
00:28:36.599 --> 00:28:39.039
won't have an answer for that, you know. In other words,

491
00:28:39.039 --> 00:28:41.720
you're ask them something and they say, well, I don't know,

492
00:28:41.839 --> 00:28:45.359
and you know, they feel like, okay, you showed me

493
00:28:45.799 --> 00:28:48.839
you know that I'm dumb. No, A platinum question is

494
00:28:48.839 --> 00:28:52.200
a question they can answer, but in the process of answering,

495
00:28:52.680 --> 00:28:56.039
they learn something about themselves and they enjoy it.

496
00:28:56.680 --> 00:28:56.880
Well.

497
00:28:56.880 --> 00:28:59.759
Asking this question is become one of my favorite questions,

498
00:29:00.119 --> 00:29:03.119
and I find that people always enjoy answering.

499
00:29:03.480 --> 00:29:08.920
Yes, there's a great respect to that, and it's that

500
00:29:08.920 --> 00:29:11.559
would draw me into wanting to spend more time with

501
00:29:11.599 --> 00:29:13.880
that person, because then we get to share things that

502
00:29:13.920 --> 00:29:16.519
we would not have that we don't get to share

503
00:29:16.559 --> 00:29:19.240
with a lot of people. Most people, they don't a

504
00:29:19.240 --> 00:29:22.799
lot of people would live in this like Amazon microwave

505
00:29:23.440 --> 00:29:25.039
type of world where we've got to have it now,

506
00:29:25.119 --> 00:29:27.160
got to know it now, and let's just keep moving.

507
00:29:27.599 --> 00:29:29.680
But I love that you take the time to listen,

508
00:29:29.799 --> 00:29:34.440
and love that you take the time to really allow

509
00:29:34.559 --> 00:29:39.920
your your guest or your friend to look within and answer,

510
00:29:43.000 --> 00:29:45.319
I don't know what. There's some noise in the background,

511
00:29:45.359 --> 00:29:50.039
and I'm not sure where that's coming from. But tell

512
00:29:50.119 --> 00:29:52.599
us about the navy captain that took over a ship

513
00:29:52.680 --> 00:29:56.640
that had the lowest morale in the US Navy and

514
00:29:57.200 --> 00:29:59.240
eighteen months later had the highest morale.

515
00:30:01.400 --> 00:30:04.319
It was just a fascinating story. It's the story of

516
00:30:04.960 --> 00:30:08.559
Navy Captain Michael d Abershoff and when he took over

517
00:30:08.640 --> 00:30:12.519
command of the USS Binfold, one of our nation's modern warships.

518
00:30:12.960 --> 00:30:15.480
I don't know how the Navy measures morale, but however

519
00:30:15.519 --> 00:30:17.799
they do it. Morell on that ship was the lowest

520
00:30:17.799 --> 00:30:20.880
of some three hundred vessels in the US Navy, and

521
00:30:21.000 --> 00:30:24.519
under his command eighteen months later retest, but Morrell was

522
00:30:24.559 --> 00:30:28.039
the highest of all ships. He literally took it from worse.

523
00:30:28.319 --> 00:30:31.160
The first well, how do you do that? Well, he

524
00:30:31.240 --> 00:30:33.920
did a bunch of things. But the first thing he did,

525
00:30:33.960 --> 00:30:35.920
and when you hear just the story of the first

526
00:30:35.920 --> 00:30:38.440
thing he did, you will say, well, of course Morrell

527
00:30:38.559 --> 00:30:40.960
had to go up. The first thing he did was

528
00:30:41.000 --> 00:30:44.759
he set up three hundred one on one meetings with

529
00:30:44.799 --> 00:30:47.920
the three hundred sailors on his ship, and he scheduled

530
00:30:47.920 --> 00:30:50.559
each of these one on one meetings for fifteen minutes,

531
00:30:51.039 --> 00:30:55.200
and in those fifteen minutes, he asked them three questions. Now, Lisa,

532
00:30:55.240 --> 00:30:58.039
you're going to have these memorized. Upon hearing them. One time,

533
00:30:59.319 --> 00:31:01.200
he asked each of them, what do you like best

534
00:31:01.240 --> 00:31:03.440
of out our ship? What do you like, Lisa, what

535
00:31:03.519 --> 00:31:06.400
would you change if you could? And he listened, and

536
00:31:06.440 --> 00:31:08.920
of course it didn't take long, and he he was

537
00:31:08.960 --> 00:31:12.519
hearing things. Now, he didn't promise to make every change

538
00:31:12.559 --> 00:31:16.799
that every sailor suggested or asked, but it didn't take long,

539
00:31:16.880 --> 00:31:20.160
and he's hearing things and thinking to himself, I can't

540
00:31:20.200 --> 00:31:24.240
believe that that isn't We're going to fix that. But Lisa,

541
00:31:24.359 --> 00:31:29.720
when he called a shipwide meeting and announced changes, guess

542
00:31:29.759 --> 00:31:32.319
who he gave credit to for the ideas?

543
00:31:33.000 --> 00:31:35.200
You the sailors?

544
00:31:35.640 --> 00:31:36.680
Well, of course, yeah.

545
00:31:37.440 --> 00:31:40.200
Just imagine you were a sailor on his ship and

546
00:31:41.079 --> 00:31:45.359
here's all three hundred sailors gathered, and he says, Lisa Gold,

547
00:31:45.559 --> 00:31:49.039
would you stand up please? And you stand up, Lisa.

548
00:31:49.079 --> 00:31:53.640
In our meeting, you suggested this idea, fantastic idea, Lisa.

549
00:31:53.680 --> 00:31:56.559
We're going to implement that now, Lisa, I don't know

550
00:31:56.559 --> 00:31:58.839
how tall you are, but at that moment, how tall

551
00:31:58.880 --> 00:31:59.559
would you feel?

552
00:32:00.440 --> 00:32:01.720
I feel ten feet tall?

553
00:32:02.079 --> 00:32:05.839
Yes, And Lisa, I realize you're out on a ship,

554
00:32:05.880 --> 00:32:08.240
but at first opportunity, who are you calling?

555
00:32:09.400 --> 00:32:12.480
Mama? Yeah, of course.

556
00:32:12.799 --> 00:32:16.720
You're saying, Mom, you won't believe this. Today. We had

557
00:32:16.759 --> 00:32:20.039
a shipwide meeting a few days ago, a week ago,

558
00:32:20.759 --> 00:32:23.200
the captain was having one on one meetings with all

559
00:32:23.240 --> 00:32:25.720
of us. He asked me, what change on the ship?

560
00:32:25.759 --> 00:32:29.000
I would suggest? I shared this idea the day in

561
00:32:29.079 --> 00:32:32.559
the shipwide meeting, he asked me to stand up. He

562
00:32:32.680 --> 00:32:34.920
called me by name, and he said, we're going to

563
00:32:34.960 --> 00:32:38.680
implement your idea. Lisa. As soon as you hang up

564
00:32:38.720 --> 00:32:40.519
with Mama, what's she doing?

565
00:32:41.400 --> 00:32:44.880
He's smiling and calling the family to let them know exactly.

566
00:32:45.039 --> 00:32:48.799
She's calling everyone she knows. Hey, you won't believe Lisa

567
00:32:48.960 --> 00:32:52.000
just called me. You won't believe her. Captain Da da

568
00:32:52.079 --> 00:32:55.519
da da. Well, Lisa, you just heard that story and

569
00:32:55.559 --> 00:32:57.960
you said, well, of course, Pharrella on that ship had

570
00:32:58.000 --> 00:33:01.880
to increase. And again, what I love about those three

571
00:33:01.960 --> 00:33:06.279
questions is as a leader, a participate in any group,

572
00:33:06.359 --> 00:33:08.960
it doesn't have to be that your morel is you

573
00:33:09.000 --> 00:33:13.640
know in the basement no matter without regard to Morell.

574
00:33:13.799 --> 00:33:17.039
Three great questions to ask a group that your team

575
00:33:17.279 --> 00:33:20.559
is individually, Hey, what do you like best about our team?

576
00:33:21.440 --> 00:33:24.240
What do you like best about our company, our organization?

577
00:33:24.880 --> 00:33:27.240
What do you like leeves? What would you change if

578
00:33:27.240 --> 00:33:30.759
you could? And then listen and you may hear some

579
00:33:30.880 --> 00:33:34.039
ideas where you think, wow, we need to implement that.

580
00:33:34.240 --> 00:33:34.400
Now.

581
00:33:34.440 --> 00:33:37.960
He didn't promise. Captain didn't promise to implement every idea,

582
00:33:39.240 --> 00:33:42.599
but when he did, he didn't claim it as here's

583
00:33:42.640 --> 00:33:45.759
what I'm going to do. Lisa, thanks for your idea.

584
00:33:45.799 --> 00:33:47.759
We're going to implement your idea.

585
00:33:48.519 --> 00:33:50.519
Wow, that's huge.

586
00:33:50.880 --> 00:33:55.240
That's huge for my audience that's listening or just tuning in.

587
00:33:56.119 --> 00:34:00.839
I have Bob teed with me today and my show

588
00:34:00.920 --> 00:34:06.319
is focused on music, musicians, music venues, music teachers, music schools,

589
00:34:06.880 --> 00:34:11.400
music composers, and anything music related. And Bob is with

590
00:34:11.440 --> 00:34:17.760
me today specifically because Bob focuses on asking questions. And

591
00:34:18.119 --> 00:34:21.679
as a musician, whether you're a solo artist or in

592
00:34:21.719 --> 00:34:25.599
a band, or work with a class of children, you

593
00:34:25.639 --> 00:34:30.760
know we are the leaders. However, when we share that

594
00:34:30.960 --> 00:34:34.840
vision with our group, whether it's our students or our bandmates.

595
00:34:35.280 --> 00:34:38.039
It makes a big impact on how we show up

596
00:34:38.360 --> 00:34:42.280
and how we perform and how we make connections because

597
00:34:42.880 --> 00:34:47.079
it's not just like one person thinking one way. And Bob,

598
00:34:47.119 --> 00:34:49.559
I'm so excited to have you on our show today.

599
00:34:50.519 --> 00:34:53.519
I have some other specific questions I wanted to ask you,

600
00:34:54.079 --> 00:34:56.800
and one of them is you share that the Walt

601
00:34:56.840 --> 00:35:01.119
Disney World Laundry Services had an eighty five percent annual

602
00:35:01.159 --> 00:35:04.840
turnover and today less than ten percent. What did they do?

603
00:35:05.400 --> 00:35:10.119
Wow? Yeah? This a few years ago we took a

604
00:35:10.280 --> 00:35:14.320
group of our leaders on the behind the scenes tour

605
00:35:14.360 --> 00:35:17.880
at Walt Disney World on how they make the Magic Okay, Well,

606
00:35:17.960 --> 00:35:21.119
we were promised that during this day we would go

607
00:35:21.280 --> 00:35:25.519
on the underground beneath the Magic Kingdom. And I was

608
00:35:25.559 --> 00:35:28.079
looking that's not a place where guests can go. I

609
00:35:28.159 --> 00:35:31.280
was looking forward to seeing that. And we were going

610
00:35:31.440 --> 00:35:35.719
to the cash Members Center at Epcot.

611
00:35:36.039 --> 00:35:37.840
Okay, and just some exciting thing.

612
00:35:37.920 --> 00:35:42.239
Well, we get on the bus and the Walt Disney

613
00:35:42.239 --> 00:35:44.719
World leader that was giving us the tour said, our

614
00:35:44.760 --> 00:35:48.400
first stop is going to be Walt Disney Laundry Services. Now,

615
00:35:48.559 --> 00:35:52.480
quite frankly, I'm thinking, oh my goodness, who wants to

616
00:35:52.559 --> 00:35:57.119
see laundry services. I mean, there were some other exciting stops.

617
00:35:57.639 --> 00:36:01.360
I thought, I hope this goes quickly. All last it

618
00:36:01.480 --> 00:36:04.239
turned out that the greatest leadership story of the whole

619
00:36:04.320 --> 00:36:10.079
day was the one we heard at laundry services. They

620
00:36:10.159 --> 00:36:14.239
shared how turnover been eighty five percent a year. It

621
00:36:14.320 --> 00:36:17.840
was they said, we were doing it so poorly that

622
00:36:17.920 --> 00:36:21.159
we thought we just need to outsource laundry services. We

623
00:36:21.320 --> 00:36:24.199
have no ability to do that, okay, And then they

624
00:36:24.239 --> 00:36:27.559
said we got some new leadership. And the new leadership

625
00:36:27.639 --> 00:36:31.679
began to ask all the cast members at Walt Disney World.

626
00:36:31.800 --> 00:36:35.760
Everybody's a cast member, even if you work in laundry services.

627
00:36:35.800 --> 00:36:39.360
There's no employees. They're given the title cash members. And again,

628
00:36:39.400 --> 00:36:42.840
whatever you wear, even in laundry services, is a cost stone,

629
00:36:43.280 --> 00:36:46.679
and discard the wording that creates culture. Well, they begin

630
00:36:46.800 --> 00:36:49.960
to ask the cast members at laundry services, what could

631
00:36:50.000 --> 00:36:53.039
we do to make your jobs easier? What ideas do

632
00:36:53.079 --> 00:36:56.000
you have to serve our guests better? And they said

633
00:36:56.000 --> 00:36:58.880
at first the cast members thought it was a trick.

634
00:36:59.400 --> 00:37:04.360
They thought, if we say anything negative will get fired. Okay,

635
00:37:04.639 --> 00:37:08.079
they didn't feel safe. Well, it took they said, about

636
00:37:08.119 --> 00:37:13.480
two months for leadership just to start building relationships and communicate. No,

637
00:37:13.719 --> 00:37:16.760
this is not a trick. We genuinely need your input.

638
00:37:17.639 --> 00:37:19.920
And a lot of times I think leaders are afraid

639
00:37:19.960 --> 00:37:22.280
to ask staff what do we do to make your

640
00:37:22.360 --> 00:37:26.599
jobs better? Fearing that, oh, they'll ask unreasonable things. Double

641
00:37:26.679 --> 00:37:31.079
our pay you know, it pays full time for working

642
00:37:31.119 --> 00:37:33.840
one day a week, but pays for forty hour, you know,

643
00:37:34.000 --> 00:37:37.880
something ridiculous. Well, it turns out that's never what employees

644
00:37:37.960 --> 00:37:41.719
actually do. And the cast members, well, the first thing

645
00:37:41.800 --> 00:37:45.440
they said is, hey, it's hot in here. Is there

646
00:37:45.440 --> 00:37:47.880
any way each of us could have an air conditioning

647
00:37:48.000 --> 00:37:52.159
vent blowing directly on us? Well, guess what leadership worked

648
00:37:52.199 --> 00:37:56.000
in an air conditioned office. When they went and actually

649
00:37:56.039 --> 00:37:59.920
stood in laundry services and realized how hot it is

650
00:38:00.079 --> 00:38:05.440
Florida in the summer, it was like, well, sure, that's

651
00:38:05.440 --> 00:38:06.800
a reasonable request.

652
00:38:07.320 --> 00:38:07.639
Yeah.

653
00:38:07.800 --> 00:38:11.199
The second request was we spend a big part of

654
00:38:11.239 --> 00:38:15.519
our day folding stuff, Folding towels, folding sheets, folding pillowcases,

655
00:38:15.599 --> 00:38:21.440
folding tablecloths and napkins. And guess what some of us backed,

656
00:38:21.440 --> 00:38:23.800
only a few of us. The table we fold on

657
00:38:24.039 --> 00:38:27.159
is exactly the right height for us, But we got

658
00:38:27.159 --> 00:38:30.719
some tall people here and bending over these tables are

659
00:38:30.760 --> 00:38:32.760
not the right heighth. We have a few short people

660
00:38:33.199 --> 00:38:35.880
and having to reach out aways. Is there any way

661
00:38:35.960 --> 00:38:38.320
this table could go up and down so that we

662
00:38:38.440 --> 00:38:43.480
all could put it at the perfect height for folding stuff. Well, again, Leadership,

663
00:38:43.639 --> 00:38:48.119
they hadn't folded anything, so when they thought about it,

664
00:38:48.119 --> 00:38:51.719
it was like, well, sure we can fix that. That's

665
00:38:51.760 --> 00:38:55.840
a reasonable request. And so soon they had air conditioner events.

666
00:38:55.920 --> 00:38:59.239
Soon they had folding tables at the right height. And

667
00:38:59.519 --> 00:39:02.360
then another idea they had to serve guests better. They said,

668
00:39:02.400 --> 00:39:05.360
you know, we never get out of laundry services. Is

669
00:39:05.400 --> 00:39:09.480
there any way we could go spend a day working

670
00:39:09.519 --> 00:39:12.840
with a mate and actually seeing how the towels and

671
00:39:12.880 --> 00:39:17.559
sheets and everything we put together actually being used. And

672
00:39:17.599 --> 00:39:22.880
again leadership thought, wow, that's a fabulous idea. Absolutely well,

673
00:39:22.920 --> 00:39:26.320
at Walt Disney World laundry Services, they actually load the

674
00:39:26.440 --> 00:39:30.119
carts for the maids to use. At laundry services. When

675
00:39:30.119 --> 00:39:32.519
they actually went and worked with a mate for a day,

676
00:39:33.119 --> 00:39:35.679
they realized there'd be a better way to load the

677
00:39:35.760 --> 00:39:38.760
cart to make it easier for the maids.

678
00:39:39.239 --> 00:39:40.599
And then maids came.

679
00:39:40.519 --> 00:39:44.360
And worked the day in laundry services, and it was like, Wow,

680
00:39:44.840 --> 00:39:47.639
we have a much better appreciation for the amount of

681
00:39:47.679 --> 00:39:52.159
work it takes to load the cart. And fast forward.

682
00:39:52.239 --> 00:39:56.199
Today people come and start at Walt Disney World laundry

683
00:39:56.239 --> 00:40:01.159
services and stay there until they retire. You change when

684
00:40:01.280 --> 00:40:04.440
leadership began asking what could we do to make your

685
00:40:04.519 --> 00:40:09.000
jobs better easier? What ideas do you have to serve

686
00:40:09.039 --> 00:40:10.000
our guests better?

687
00:40:10.360 --> 00:40:13.119
I love that and it makes me think. And again,

688
00:40:13.920 --> 00:40:18.119
my show is focused on music, musicians being on stage,

689
00:40:18.159 --> 00:40:21.360
being on the platform. Now. A lot of times musicians

690
00:40:21.559 --> 00:40:24.840
get like, we get a gig somewhere, we show up,

691
00:40:24.960 --> 00:40:28.360
we set up, we perform, and sometimes we'll bring a fan,

692
00:40:28.519 --> 00:40:29.840
sometimes we won't.

693
00:40:29.960 --> 00:40:30.159
You know.

694
00:40:30.519 --> 00:40:35.440
And then there's the the reoccurring gigs, and then you

695
00:40:35.880 --> 00:40:39.400
get to establish a relationship with the owner or the

696
00:40:39.400 --> 00:40:42.159
person that hired you for the gig. You know. It's

697
00:40:42.519 --> 00:40:45.119
I truly believe in the world of music, in the

698
00:40:45.199 --> 00:40:50.760
music industry in America. I believe that we are rising

699
00:40:50.880 --> 00:40:56.440
above because we have not had great conditions for performing

700
00:40:56.559 --> 00:41:00.039
or for playing. And I love what you're sharing with

701
00:41:00.199 --> 00:41:03.000
us because you're helping me think. And I'm sure lots

702
00:41:03.079 --> 00:41:06.840
of our audience right now helping them think about how

703
00:41:06.880 --> 00:41:10.199
can we give more to our audience, how can we

704
00:41:10.639 --> 00:41:14.119
be better ourselves, show up better ourselves and our performance

705
00:41:14.480 --> 00:41:17.880
if we're more comfortable with how the stage is set up,

706
00:41:17.920 --> 00:41:22.960
with how the rules are that we're kind of abiding by,

707
00:41:23.000 --> 00:41:25.719
whether it be a restaurant or a theater. I mean,

708
00:41:25.719 --> 00:41:28.079
there's so much I can go into here, and I

709
00:41:28.119 --> 00:41:30.480
don't want to get away from the subject from just

710
00:41:30.559 --> 00:41:34.079
kind of planting seeds in the music industry with what

711
00:41:34.159 --> 00:41:38.400
you're sharing, because there is so much we can grow

712
00:41:38.559 --> 00:41:42.440
with and so much we can gosh. I mean, there's

713
00:41:42.440 --> 00:41:45.400
so much more we can go into in the music

714
00:41:45.519 --> 00:41:48.760
world if we like sit down with ourselves or sit

715
00:41:48.840 --> 00:41:50.960
down with our group our bandmates and be like, hey,

716
00:41:51.440 --> 00:41:53.840
what yes, but you said, what do you think about

717
00:41:54.039 --> 00:41:55.800
our band? What do you think about this place we're

718
00:41:55.800 --> 00:41:59.039
playing at? Do you like it? Why don't you like it?

719
00:41:59.119 --> 00:42:02.360
How can we make it better? And even presenting those

720
00:42:02.440 --> 00:42:06.320
questions with people that hire us, and maybe not the

721
00:42:06.360 --> 00:42:09.280
first time we get to perform, but the second time

722
00:42:09.320 --> 00:42:11.639
we're asked back that kind of opens up the joy

723
00:42:11.639 --> 00:42:13.840
to be like, hey, could we do this or what

724
00:42:13.840 --> 00:42:14.800
do you think about that?

725
00:42:15.800 --> 00:42:16.199
Yeah?

726
00:42:16.400 --> 00:42:20.360
So I love this. I love what you're sharing with us.

727
00:42:20.800 --> 00:42:23.719
I love what you did share. You know. The thought is,

728
00:42:24.199 --> 00:42:27.639
no matter what business you're in, whether it's the music business,

729
00:42:28.280 --> 00:42:32.679
or you're selling computers, you're selling cars, you're in the

730
00:42:32.719 --> 00:42:35.920
insurance business. Another way of looking at it, where we

731
00:42:36.000 --> 00:42:38.119
are all in the relationship business.

732
00:42:38.480 --> 00:42:39.280
Yes, we are.

733
00:42:39.280 --> 00:42:44.480
People come in here coming by when they feel valued.

734
00:42:44.880 --> 00:42:48.639
Yes, And you know we earlier asked how you felt

735
00:42:48.639 --> 00:42:52.639
whenever you've had a leader, someone you reported to, a colleague,

736
00:42:52.719 --> 00:42:55.440
a friend, ask you, hey, what do you think and

737
00:42:55.559 --> 00:42:58.119
listen to you what you felt valued?

738
00:42:58.960 --> 00:43:04.719
Absolutely, you know, I share this question. It's worded a

739
00:43:04.760 --> 00:43:06.719
bit to be kind of sound like a trick question.

740
00:43:06.800 --> 00:43:10.000
I said, which of these two things is true? You

741
00:43:10.079 --> 00:43:13.760
meet a new person and you let them do eighty

742
00:43:13.800 --> 00:43:17.760
percent of the talking, and they will almost always trust you.

743
00:43:18.400 --> 00:43:21.360
Or b you meet a new person and you do

744
00:43:21.480 --> 00:43:24.840
eighty percent of the talking, and they will almost always

745
00:43:25.119 --> 00:43:30.599
mistrust you. Well, as I said, I asked, which is true?

746
00:43:30.760 --> 00:43:34.480
The fact is they both are okay. But it's a

747
00:43:34.519 --> 00:43:38.920
bit counterintuitive. We think if I meet Lisa and I

748
00:43:38.920 --> 00:43:41.719
can tell her all the great things about Bob, she'll

749
00:43:41.760 --> 00:43:45.239
just be so impressed. And when I do that, Lisa

750
00:43:45.320 --> 00:43:47.840
might be smiling and nodding and I thinking, oh, yeah,

751
00:43:47.880 --> 00:43:51.639
she is impressed, but inside she's thinking, well, win back.

752
00:43:53.639 --> 00:43:56.599
But if I ask Lisa questions and she does most

753
00:43:56.639 --> 00:44:01.440
of the talking, it's counterintuitive. But because Lisa feels heard,

754
00:44:01.599 --> 00:44:06.880
because Lisa feels valued, Yes, he trusts the person asking,

755
00:44:07.639 --> 00:44:09.760
and the person asking thing, well, she doesn't even know

756
00:44:09.800 --> 00:44:12.679
anything about me. Lisa said, yeah, I want to buy

757
00:44:12.760 --> 00:44:17.920
from you. I want to come listen. Because we're in

758
00:44:17.960 --> 00:44:19.840
the relationship.

759
00:44:19.039 --> 00:44:21.920
Business and we forget this on a day to day basis.

760
00:44:22.159 --> 00:44:26.800
I think for myself even you know, I get busy

761
00:44:26.840 --> 00:44:30.119
and I get wrapped up and stuff, and then I

762
00:44:30.159 --> 00:44:33.199
sometimes just get stuck in my head and I forget

763
00:44:33.280 --> 00:44:36.039
to listen to you know, whoever it is I'm with

764
00:44:36.159 --> 00:44:42.400
family members or friends. So it's a good reminder. Now, Bob,

765
00:44:42.480 --> 00:44:46.480
we are short on time, and I do have more questions,

766
00:44:46.519 --> 00:44:48.400
but I don't know that we're going to have time

767
00:44:48.440 --> 00:44:51.920
for it. But for the audience out there, how can

768
00:44:51.960 --> 00:44:55.559
they connect with you? How can they get your books?

769
00:44:55.800 --> 00:44:57.519
How can they tune into your blog?

770
00:44:58.039 --> 00:45:03.719
Oh? Thank you, my blog is leading with Questions dot Com.

771
00:45:03.760 --> 00:45:07.960
Subscribing is free and when you subscribe, you'll be joining

772
00:45:08.039 --> 00:45:12.280
leaders in over two hundred countries who have subscribed to

773
00:45:12.320 --> 00:45:15.599
my blog. And to subscribe, you just go to Leading

774
00:45:15.639 --> 00:45:18.920
with Questions dot com. Cursor down a bit, you'll see

775
00:45:18.920 --> 00:45:22.760
a place to enter your email, Click on subscribe and

776
00:45:22.800 --> 00:45:26.280
you'll be subscribed. Every Monday and Thursday India or inbox

777
00:45:26.360 --> 00:45:31.519
will come turn key ready questions repped in stories of

778
00:45:31.599 --> 00:45:34.440
how they were discovered or what happens when they're asked.

779
00:45:35.039 --> 00:45:39.440
And again, subscribing is free. Also, you asked about the books.

780
00:45:39.480 --> 00:45:42.480
If you go to Leading with Questions dot com on

781
00:45:42.599 --> 00:45:45.480
the top, you'll see the word books. If you click

782
00:45:45.559 --> 00:45:50.519
on it, you will have access to seven free ebooks

783
00:45:50.639 --> 00:45:54.239
in English, and you also have access not all of

784
00:45:54.280 --> 00:45:58.079
them have been translated into all the other languages, but

785
00:45:58.159 --> 00:46:03.559
there are books translated into friend in Portuguese, Spanish, all

786
00:46:03.639 --> 00:46:11.320
being Albanian, Polish, Romanian, Varsi or do Chinese, and again

787
00:46:11.440 --> 00:46:14.840
all available for free. And you know we live in

788
00:46:14.880 --> 00:46:19.840
such a global related world. Now. You may have friends

789
00:46:19.880 --> 00:46:23.039
who are fluid in English, but their first language was

790
00:46:23.159 --> 00:46:26.360
another language, and I think most people prefer to read

791
00:46:26.440 --> 00:46:29.119
in their native tongue.

792
00:46:29.400 --> 00:46:33.159
Yes, and all available for free. We thank you so

793
00:46:33.320 --> 00:46:35.119
much with Questions dot Com.

794
00:46:35.480 --> 00:46:38.119
We are out of time. It's been a pleasure having

795
00:46:38.119 --> 00:46:41.119
you on my show and such a pleasure to meet you.

796
00:46:41.119 --> 00:46:43.480
You've been a great inspiration to me. You continue to

797
00:46:43.519 --> 00:46:47.280
be with your emails and with your with everything you share.

798
00:46:47.360 --> 00:46:50.639
I'm so grateful that we have connected, Lisa.

799
00:46:50.719 --> 00:46:53.119
You're a great host. It's been a great privilege for me.

800
00:46:53.639 --> 00:46:56.079
Thank you, Thank you, and we will talk soon. Bob,

801
00:46:56.559 --> 00:46:59.440
have a beautiful day. And for my audience out there,

802
00:47:00.480 --> 00:47:03.840
help me keep music alive. Tune in next week as

803
00:47:04.239 --> 00:47:06.679
I have another special guest. You'll have to tune in

804
00:47:06.719 --> 00:47:09.400
to find out. I have somebody special every week, as

805
00:47:09.440 --> 00:47:09.719
you know.

806
00:47:10.480 --> 00:47:11.199
And in the.

807
00:47:11.159 --> 00:47:16.079
Meantime, stay blessed, stay happy, stay cool, it's summertime, and

808
00:47:16.320 --> 00:47:21.599
enjoy music. Music is all around you. And be inspired

809
00:47:21.679 --> 00:47:27.559
to ask questions and listen and we get to learn

810
00:47:27.599 --> 00:47:31.480
from each other. All right, everyone, be blessed. I will

811
00:47:31.800 --> 00:47:36.760
see you, actually you'll see me next time. On the

812
00:47:36.880 --> 00:47:37.679
Sound of Gold,